As Lead Community Manager, you will be the primary creator of content for the community, responsible for planning and executing player engagement strategies for the upcoming title Games of Glory. You will also coordinate the efforts of regional community managers to ensure a consistent company voice and provide support to growing communities.
LBC community managers are player ambassadors. They ensure that player needs are communicated to the development team. They identify influencers, and take action to empower them.
Create original LBC communications for our newsletters, website, and social media channels, including blog posts, contests, news items, patch notes, and videos
Respond quickly and gracefully to player comments, questions, and feedback on all channels
Organize the international community management team and provide editorial guidance for the content to be published at regional levels
Identify and empower fanatical local community coordinators and give them the tools to create grassroots growth within their networks
Plan and execute a content calendar for all platforms and channels
Organize and act as a contact point for community tournaments
Provide regular reports & analysis on the performance of your initiatives
Act as webmaster for the new Games of Glory community portal
Strategic: Your vision of community management is greater than the sum of day-to-day activities. You think carefully about the most efficient way to allocate your resources.
A strong writer: The lead community manager produces overhead content which will then translated into a variety of languages.
A leader: with your determined and lively personality, you motivate and lead teams of dedicated community pros towards set goals
Tactful: you are able to handle trolls, flames, and disgruntled customers with grace and tact. You ensure this tone of voice is consist in all LBC communications.
Self-driven: you act quickly and decisively to respond to problems raised by the community without needing external micromanagement
Well-connected: You know the secret quirks and hidden configurations and settings needed to maximize the impact of social networks.
Anglophone: You are a native English speaker or have equivalent in level.
Initial fixed-term contract may lead to long-term contract.
Please apply with a minimum of CV and Cover Letter, along with references and work samples where relevant.
To: Recruitment manager